9jeta's Privacy Policy — Your information is our responsibility

Welcome to 9jeta.app — a trusted online Sports Betting and gaming platform for millions of members across Bangladesh. When you use our services, you are more than just a member to us; you are our responsibility.

This Privacy Policy clearly sets out what data 9jeta collects, why it is collected, how it is used, and how it is kept secure. Reading this document will give you a clear picture of how seriously we take your privacy.

9jeta follows international data protection standards. Our Privacy Policy is built on GDPR-inspired principles, meaning you have full control over your data.

9jeta only collects information that is necessary to provide safe services, verify identity, and meet legal obligations. We never collect excessive or irrelevant data.

Personal Identity Information

• Full name & date of birth
• Mobile Number & Email Address
• National ID (NID) or passport number (collected during KYC verification)
• Current address (required for withdrawals)

Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Usage Information

• Device type, operating system & browser
• IP Address & Login Time
• Betting history & preferred sports
• Time spent on site & pages visited

9jeta collects information from a variety of sources. Every method is transparent and carried out with your knowledge.

Directly from you

You provide information directly during registration, KYC verification, and when contacting our support team. This is the most reliable data and is linked directly to your account.

Automatically

When you use 9jeta, our system automatically collects certain technical information — such as your device's IP address, browser type, and page load times. This data is used to maintain security and improve service quality.

Via Third Parties

Payment gateway providers share transaction-related data. Identity verification providers validate KYC-related data. In both cases, only the minimum necessary information is exchanged.

9jeta uses collected data solely for the purposes listed below. For any other use, member consent will be obtained in advance.

• Account Management: To manage registration, login, password reset, and overall account security.
• Identity Verification: To verify age (18+) and complete KYC checks, and to prevent fraud.
• Transaction Processing: To process deposits, withdrawals, and bonus payments quickly and securely.
• Customer Support: To respond to your complaints and questions, and to handle dispute resolution.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Security: To detect and prevent suspicious activity and keep your account secure.
• Legal Obligation: To comply with AML regulations and licensing authority requirements.
• Marketing (subject to consent): To keep you informed about promotions, bonuses, and new offers.

9jeta does not sell your personal data to third parties. This is a core principle we uphold without compromise. That said, limited information may be shared in certain specific circumstances.

When Information May Be Shared

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• KYC Verification Services: Your information is shared with licensed verification agencies to confirm your identity.
• Legal Obligation: Information may be disclosed in response to a court order or a request from a regulatory authority.
• Fraud Prevention: Information may be shared to assist in cybercrime investigations.

International Data Transfers

9jeta uses international servers, so your data may be stored across multiple countries. In all cases, international data protection standards are followed to keep your information secure.

9jeta uses cookies — small text files stored in your browser. These help enhance your experience and maintain the quality of our services.

Most browsers allow you to control cookies through their settings. However, disabling essential cookies may affect the functionality of certain features on the site.

9jeta uses industry-leading technology to keep your data safe. Our security infrastructure is monitored around the clock.

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of protection for your login.
• Firewall & DDoS Protection: Advanced protection against cyber attacks.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Data Backup: Regular backups are maintained to ensure the risk of data loss is kept as close to zero as possible.
• Staff Training: All staff receive regular training on data protection.

9jeta does not retain data longer than necessary. A specific retention period is defined for each type of information.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you in any way.

Under 9jeta's Privacy Policy, you have several important rights over your personal data. Contact us to exercise any of these rights.

9jeta strictly prohibits providing services to anyone under 18. Age is verified at registration, and KYC documents are requested in any cases where there is doubt.

• If a user registers with false information, their account will be suspended immediately.
• Any transactions made from a minor's account will be considered void.
• Parents may report concerns about a minor's account.

9jeta may update this Privacy Policy from time to time. We will notify members via email or SMS before any significant changes take effect.

• The "Last Updated" date will always be displayed at the top of the page.
• A notice will be posted on the site for any significant changes.
• Continued use of the service after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Email: support@9jeta.app
• Live Chat: Click the chat button in the bottom-right corner of the site (available 24/7)
• Response Time: Typically within 24 hours; up to 30 business days for complex requests